Terms & Conditions


    Please read all these terms and conditions.
    As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, email us at info@eu-citizenship.co.uk within seven days of receipt of this document.
    1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you).
    2. Rennie & Buxton Legal Services LLP of 2 Loudwater Ridge, Rickmansworth, Herts, WD3 4AR with email address info@eu-citizenship.co.uk; telephone number (07931 697796) (the Supplier or us or we).
    3. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.
    4. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;
    5. Contract means the legally-binding agreement between you and us for the supply of the Services;
    6. Delivery Location means the Supplier’s premises or other location where the Services are to be supplied, as set out in the Order;
    7. Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;
    8. Order means the Customer’s order for the Services from the Supplier as set out in the Customer’s order or in the Customer’s written acceptance of the Supplier’s quotation;
    9. Services means the services, including any Goods, of the number and description set out in the Order.
    10. The description of the Services and any Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in any Goods or Services supplied.
    11. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
    12. All Services are subject to availability.
    13. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes. Additional charges may apply. This equally applies when criteria are changed by the relevant government.

    Customer responsibilities
    14. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with all information required to perform the Services and comply with ancillary requirements.
    15. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.
    16. We cannot guarantee the success of an application. Each case is considered by the immigration office on its merits. If it is rejected, we can file an objection to the Supreme Court or re-register a new Application which will be quoted for accordingly.
    17. Occasionally there may be errors made by the Cypriot municipalities. These errors may need to be remedied. They are outside of our control.
    18. If costs are involved in amending the errors or discrepancies, you will be notified of those charges accordingly.

    Basis of Sale
    19. The description of the Services and any Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Services or Goods.
    20. When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.
    21. A Contract will be formed for the Services ordered, only upon the Supplier sending an email to the Customer saying that the Order has been accepted or, if earlier, the Supplier’s delivery of the Services to the Customer.
    22. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.
    23. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
    24. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer where we, the Supplier and you the Customer, enter the Contract.
    Fees and Payment
    25. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out in our price list current at the date of the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed fee or on a standard rate basis.
    26. Fees and charges include VAT at the rate applicable at the time of the Order.
    27. Payment for Services must be made within 3 days of invoice. You must pay online or by bank transfer.
    Cooling off Period
    28. For clients wishing to undertake the Core Citizenship Package, strict adherence to your statutory rights to a 14 day cooling off period may result in a delay to booking a consular signing/legalisation appointment.
    29. Consular appointments can be booked without any obligation to the Customer. It is at the point of payment that the Customer will waive, by act or omission, this cooling off period as legal work will have begun on your submission.
    30. We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:
    a. in the case of Services, within a reasonable time; and
    b. in the case of Goods, without undue delay and, in any event, not more than 30 calendar days from the date of receipt at the Delivery Location.
    31. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you will be liable for all association carriage costs.
    32. If you or your nominee fail, through no fault of ours, to take delivery of the Goods or Services at the Client address or address agreed prior to dispatch, additional charges may be incurred to replace Goods if they are replaceable.
    33. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
    34. On occasions the original documents (e.g., Citizenship Certificates) are automatically dispatched to the country of the Customer’s residence. We do our best to intercept your documents, but often this is outside of our control.
    35. For Cypriot citizenship applications, the Civil Registry and Migration Department in Nicosia (Nicosia) may send your Citizenship Certificate to the Cypriot Embassy in London. If this happens you can:
    a. wait for the Cypriot Embassy in London to notify you of its arrival
    b. attend the Cypriot Embassy in London in person to see if it has arrived
    c. instruct our Agent in Cyprus to source a duplicate.
    36. In the event that Nicosia makes an error on your Certificate, this error, if acknowledged by Nicosia, will be corrected. If these are not errors and Nicosia issues a charge for a change of name, further charges will apply for these amendments.
    Risk and Title
    37. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
    38. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
    39. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
    40. It is not a failure to conform if the failure has its origin in your materials.
    41. We will supply the Services with reasonable skill and care.
    42. In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).
    Duration, termination and suspension
    43. The Contract continues as long as it takes us to perform the Services.
    44. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:
    a. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or
    b. is subject to any step towards its bankruptcy or liquidation.
    45. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.
    46. On termination, a refund will not be issued. However, the service may be recontinued within a reasonable time duration at the Customer’s request.
    47. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
    48. Your data may be shared with third party suppliers to source and evidence information for your order, whose privacy policies may be outside of our control.
    49. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy which can be found on our website.
    50. For the purposes of these Terms and Conditions:
    a. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not
    limited to the GDPR.
    b. ‘GDPR’ means the UK General Data Protection Regulation.
    c. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
    51. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.
    52. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws and the relevant authority:
    a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    b. we will only Process Personal Data for the purposes identified;
    c. we endeavour to respect your rights in relation to your Personal Data; and
    d. we will implement technical and organisational measures to ensure your Personal Data is secure.
    53. For any enquiries or complaints regarding data privacy, you can e-mail: alex@eu-citizenship.co.uk.

    Circumstances beyond the control of either party
    54. In the event of any failure by a party because of something beyond its reasonable control:
    a. the party will advise the other party as soon as reasonably practicable; and
    b. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery.
    Excluding liability
    55. We do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer – because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.
    Governing law, jurisdiction and complaints
    56. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
    57. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.
    58. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.
    59. Additional documents or evidences, including certified copies and originals, may be requested by government agencies pre- or post-submission. This is outside of the scope of our proposal to you.

    I accept the terms and conditions